MOVING FORWARD |
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A key factor in the success of IDOL and its PerformanceDynamics platform has been the applied process of engagement with customer groups. Moving forward with IDOL is indicative of the following components and is further clarified in the model represented:
- Success dependant upon matching customer needs with system capabilities.
- IDOL has a structured methodology to ensure customer needs are met.
- This coupled with strong project management ensures smooth implementation & project delivery.
- IDOL has a demonstrated track record in the delivery of such systems.
- Ongoing assessment – fine tuning to ensure continued delivery.
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- Application or Industry Orientation
- Goal Setting
- Key Criteria
- Identify KPI’s and Reporting Format
- Identify Data Source
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STEP 1
Assessment of Customer Requirements |
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STEP 2
Development of Implementation Plan |
- Project Plan Developed
- Establish Delivery Timeline
- Customer System Sign-Off
- Project Management Group Established
- Pilot Group Identified
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- Map KPI’s to System
- Test Data Source Flows
- Configure Reporting Functions
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STEP 3
Systems Configuration |
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STEP 4
Pilot System Implementation |
- Select Pilot Group of Users
- Test System Capabilities
- Train Users
- Monitor usage
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- Gather Feedback from User
- Refine Configuration Options
- Create and Test Refinements
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STEP 5
System Refinement |
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STEP 6
System Launch |
- Enter Live Phase
- Customer Induction & Training Program
- User System Acceptance
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- Formal Online Review Process
- Modify System as Necessary.
- Customer Management Program
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STEP 7
Continued Assessment |
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